Page 2

Just *who* is the Badgers Den?
We are a small, family owned business working hard to compete in a fast paced online world. Established in 2001 The Badgers Den has grown into a worldwide commerce solution for our Loyal Customers.  We are constantly on the lookout to find new, interesting products for our growing business.   Some of our more notable customers have been Disneyland, Wells Fargo, The National Theater of Iceland, the US Army and many, many other wonderful customers!

What about the items that are out of stock?
Unfortunately this happens sometimes. We carry many different product lines from all over the world and sometimes they can not keep up with our demand.  Please be assured that as soon as we can get them again we will have them for all our valued customers.
 
Do you make Badger Balms? 
No, we are do not make this product line, we are only a retailer.  Please do not contact WS Badger Company with any questions regarding your order with The Badgers Den.

Do you have a Catalog?  
At present, we do not have a printed catalog as we are always adding new items. We will post new items as soon as they become available, so keep us book marked.

When will my order ship? 
99% of the time your order is shipped within a few days and will arrive 5-10 business days after you're ordered.  But please note it can take up to 21 business days. We normally use USPS First Class, Priority mail or Fed Ex Ground.  Free S&H is always free! But please remember, this offer only applies to orders shipped in the USA and APO/ FPO addresses.

When will you charge my credit card?
To ensure Consumer Fraud Protection we do not automatically process your credit card through the website at the time of purchase.  Your credit card will not be charged until the order has invoiced.

Is my account and credit card information safe?
Yes! Our store's registration, checkout and payment pages are routed through a SSL server. Sites secured by SSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and our site's web servers are private and secure.

What type of payments do you accept?
We accept Visa, Master Card, Paypal (where you can use American Express and Discover), Check and Money Orders.

International Customers: We only accept Paypal, Check and Money order for our International Customers.  This is to protect you from Fraudulent Card Abuse.  Thank you for your understanding.

How does it work if I pay by check?
It will take longer to receive your order if you pay by check or money order.  Once we receive payment it must be deposited and cleared.  Once the funds are verified, your product will be queued for shipment

Do you ship internationally?
Yes. We offer a variety of international shipping options.  

Can I order by phone?
I am sorry but at this time we do not have order by phone options.  Because of our tight security procedures, we highly encourage you to use the shopping cart. Our store's registration, checkout and payment pages are routed through a SSL server. Sites secured by SSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and our site's web servers are private and secure.
 

If you are having trouble with your order please email us and we will do our Badger Best to help you out!

Am I charged sales tax?
If you have a Washington State shipping address,  then yes. No sales tax will be applied to orders from any other states. A flat 8.6% sales tax will be applied to all orders with a WA address.

Can I return an item?
Yes. Please see our Returns and Guarentees.  In addition, some items have special return guidelines.

Other questions?
If you have any further questions or problems feel free to email us by clicking the "Contact Us" link on the left column.

Back
Copyright © 2017 The Badgers Den LLC. Powered by Zen Cart
Parse Time: 0.154 - Number of Queries: 79 - Query Time: 0.030532805145264